EARLYCONNECT

How to change the order of libraries/program contents in training/program?

- Click the ‘Edit’ button on the training/program list screen. Then Click the arrow button in libraries (training)/program contents (program) to change the order of learning contents.

How to finish the assigned learning?

Elearning will only count user’s attempt as finished when users watch the video or read through the PDF to the end without skipping it.

I do not have access to the other training, article, or library in program except the first item.

- In Program, users can only unlock the next trainings by completing the previous training/article/library in the list.

I can’t upload the video on the media list.

Make sure that the file name is no longer than 512 letters, and contact us with support@earlyconnect.com for any additional help if you still have issue.

How to upload a downloadable pdf?

- First, upload the PDF file you would like to have agents download in ‘Object List’. Then, copy the “Object URL” and paste it on any HTML section of library/article/training where you want your users to download it.

How to download the newer version of elearning application?

The latest version of elearning application is available in following
URL: http://www.earlyconnect.com/elearning/

Users do not have access to test material even though allowed for multiple trial.

- Set the search parameter as “All” instead of “not finished” on assessments page. If agents still can’t find the test material, make sure that they are assigned to the training/program/article.

How does “Text Entry” question type works?

“Text Entry” question type will only count input that exactly matches with answer in “Correct Answer”.
Answer in either upper or lower case letter will be considered as a same answer.

How to set up pop-up message on main menu?

- Go to announcement in Administration page, and click new to create new announcement that will appear upon user login.

How to make training accessible to all agents?

- Click the ‘Edit’ button next to the training in the training list. Then, go to ‘Target Users’ section and uncheck the ‘Allow only the target users to access the contents’. Agents not registered in the training will be able to access the training via its URL.

Is there any ways for users to retrieve their user ID and password?

On login page, there is “Forgot User ID” and “Forgot Password” buttons that help your user to retrieve their User ID and reset password. Both procedure requires email address.

Video not playing?

First, re-upload the video.
If there is still an issue, press F12, and sent us the message under the
“Console” in developer page to support@earlyconnect.com.
Make sure you have access to http://amp.azure.net

I need a separate elearning URL.

Create new account on “New Registration” on EarlyConnect Website
You will receive notification when your new admin account is created for elearning. Then you will have access to e-learning admin application to manage your e-learning website.